FAQ

1. Where are you located?

Jiayin Stone Co., Ltd is a friendly, long-established company, located in Hui’an county, Fujian province of China which is famous for its granite resources, stone exportation and stone craftsmanship.

 

2. Are you direct exporter and manufacturer of stone products from China?

Jiayin Stone Co., Ltd is a direct manufacturer and exporter of stone products in China. With its own quarries and professional service team in Fujian, we are able to provide best service and products with competitive price to our customers worldwide.

 

3. How do we ship the goods?

We are able to arrange door to port, door to door shipment to any country. We can quote you the ocean freight, tax and inland delivery fee. Our shipping forwarder will provide professional service to ensure your shipment arrives at your place smoothly.

 

4. Can you arrange the shipment for me?

Yes, our professional shipment team will offer you excellent shipping service with competitive price.  

 

5. May I visit your factory?

Warmly welcome to visit our factory. Please kindly let us know your schedule before your visiting. If anything we can do for you, such as booking hotel, pick- up service etc., please do not hesitate to contact me.

 

6. How about the samples?

We could send you the samples but the freight are charged. After the order is confirmed, we would pay back the express fee.

 

7. What is your MOQ?

Usually products are sold in full containers that can be filled up with 27tons for European market, while 17tons for the Unite States. Less quantity would be also acceptable according to your requests.

 

8. What are your acceptable payment terms?

Usually, we have the following two kinds of payment terms:

A: T/T (Telegraphic Transfer): 30% as down payment, 70% against the copy of B/L by email or fax. The detailed operation course is as following:

We will arrange production upon receipt of 30% advanced payment. After finish production and loading container, we will email you Commercial Invoice, Packing List and copy of Bill of Lading, and then you shall pay the balance at your earliest conveniences. We will send original shipping documents to you upon receipt of balance for you to pick up the goods timely.

B: Irrevocable L/C at sight .

 

9. What is your price terms?

Usually, we quote based on FOB Xiamen, China, but we also accept CFR or CIF terms.

 

10. Do you accept custom order?

Yes, we always price and produce according to clients' design.

 

11. How do I get a quotation?

You can send us your detailed requirements such as what kind of stone products that you interested in, and their size, stone name or color as well as approximate order quantity to us, and then we will offer you the best price.

 

12. What is your sample policy?

We can provide you stone color samples in size 10x10x1cm free of charge and you only required to pay the delivery fee. There are three methods for paying delivery fee:

A: Freight Prepaid: You can transfer the delivery fee to us, and then we will pay it to the courier company

B: Freight Collected: You can inform us your courier account No. such as DHL, TNT and pay as freight collected.

C: You also can contact courier company directly and ask them come to pick up the samples from our company.